fd77's Privacy Policy
Here is our complete and transparent account of how your personal information is collected, what it is used for, and how it is kept secure.
This Privacy Policy ("Policy") applies to the personal information of all members who use the fd77 platform. By using our website or app, you are considered to have agreed to the terms of this Policy. fd77 is committed at all times to not transferring user information to any unauthorised party.
Reading this Policy alongside our Terms and Conditions will give you a complete understanding of your rights and responsibilities on the fd77 platform.
Data Collection
We collect various types of information when you register an account on the fd77 platform and during subsequent use. This information is used to improve our service quality, process transactions, and ensure user security.
1.1 Information You Provide Directly
Information you provide directly during registration and account management:
- Full name, date of birth, and nationality
- Valid email address and mobile number
- Residential address
- Copy of national ID card or passport for identity verification
- Mobile banking account details used for deposits and withdrawals (e.g. bKash, Nagad, Rocket)
1.2 Automatically Collected Information
When you use the fd77 platform, certain technical information is collected automatically:
- IP address and device type
- Browser and operating system details
- Cookie and session data
- Activity logs on the platform (login times, gameplay history, transaction records)
- General location information (at country and region level)
Purpose of Data Use
fd77 uses collected information only for the purposes listed below. It is not used for any other purpose and is not sold to any third party.
2.1 Service Delivery and Operations
- Creating and verifying accounts and confirming identity
- Processing deposit, withdrawal, and bonus-related transactions
- Managing gameplay activity and keeping records of wins and losses
- Providing VIP membership and weekly cashback
2.2 Security and Fraud Prevention
- Detecting unauthorised access and suspicious activity
- Preventing multiple accounts or fraudulent registrations
- Verifying age — fd77 serves only users aged 21 and above
- Monitoring the security of financial transactions
2.3 Communication and Support
- Providing support via live chat or email at the user's request
- Sending important account-related notifications
- Sending security alerts and transaction confirmation messages
2.4 Service Improvement
- Improving the platform by analysing user experience
- Identifying and resolving technical issues
- Planning new games and services
Data Sharing and Disclosure
fd77 does not sell users' personal information to any third party. However, information may be shared on a limited basis in the following circumstances:
3.1 Service Provider Partners
fd77 uses trusted third-party services for payment processing, identity verification, and technical infrastructure management. These partners receive only the information necessary for their specific task and are also bound by strict confidentiality agreements.
3.2 Legal Obligations
Information may be provided in accordance with the law in response to a court order or a valid request from a competent authority. In such cases, fd77 provides only the information that is legally required.
3.3 Business Restructuring
In the event of a future business merger or acquisition, user information may be transferred to the new entity. However, the new entity will be obligated to manage the information under this same Privacy Policy, and users will be notified in advance.
Data Security Measures
fd77 uses industry-standard technology to protect user data. Our security measures are regularly reviewed and updated to maintain the highest level of protection.
- All data transmission secured through SSL (Secure Socket Layer) encryption
- Payment information stored in encrypted form — no staff member can view complete card or wallet details
- OTP verification and two-factor security for account access
- Regular security audits and vulnerability testing
- Restricted server access controls — only authorised staff can access user data
Please note, however, that no party can guarantee 100% security when transmitting information over the internet. Keep your login password and OTP completely confidential and do not share them with anyone.
Cookie Policy
fd77 uses cookies to ensure the platform functions correctly and to improve the user experience. Cookies are small text files stored on your device that track browser sessions.
5.1 Types of Cookies
- Essential cookies: These are necessary for maintaining login sessions and running the platform's core functions
- Performance cookies: Help analyse which parts of the site are used most
- Functionality cookies: Remember your preferred language and other settings
5.2 Cookie Control
You can disable cookies from your browser settings. However, this may limit some features of the fd77 platform and your login session may not be saved.
Data Retention Period
fd77 retains user information only for as long as it is necessary or legally required to do so. Generally:
- Information for active accounts is retained while the account remains open
- Financial transaction records are kept for a defined period after account closure as required by applicable law
- Identity verification documents are retained for a defined period after account closure
- Once the retention period ends, data is securely deleted or anonymised so that individuals can no longer be identified
User Rights
Every user of the fd77 platform has the following rights regarding their own information. Contact the support team to exercise these rights.
7.1 Right to Access Information
You can find out at any time what information fd77 holds about you. Upon request, a complete report will be provided within a reasonable time.
7.2 Right to Correct Information
If any of your stored information is incorrect, you may request a correction. After your identity is confirmed, the information will be corrected through the appropriate process.
7.3 Right to Request Deletion
After an account is closed and the legally required retention period has passed, you may request that your personal information be deleted. However, financial transaction records must be retained for a defined period for legal reasons.
7.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional messages from fd77, you may opt out at any time. This will not stop core account-related messages or security notifications.
Protection of Minors
fd77 strictly opposes the participation of minors. Our platform is for individuals aged 21 and above only. Age is verified at registration, and identity verification is mandatory in cases of doubt.
If information from a minor has been collected unknowingly, the account will be closed immediately upon discovery and all related information will be deleted. Responsible Gaming Guidelines contain further details on age verification and the protection of minors.
International Data Transfer
fd77's servers may be located in multiple countries. As a result, your information may be processed or stored outside Bangladesh. Regardless of where the information is held, the same standards of this Privacy Policy are maintained.
When third-party service providers process data, they are contractually bound to follow the same data protection standards as fd77.
Policy Changes and Updates
fd77 reserves the right to amend this Privacy Policy as needed. If any significant changes are made, users will be notified by email or through a platform notification.
Changes take effect from the date the updated policy is published. Continuing to use the platform after changes have been made will be considered as acceptance of the revised policy. You are therefore advised to review this page regularly.
Alongside this Privacy Policy, you can learn more about the fd77 platform's operations and values on our About Us page.
Contact and Complaints
If you have any questions or comments about this Privacy Policy, or any requests regarding your information, please contact the fd77 support team. Our support team is available seven days a week, 24 hours a day, in both Bengali and English via live chat and email.